Online Booking 2FA codes not sending via email

Incident Report for EXACT

Resolved

The issue affecting Online Booking 2FA codes being sent via email has now been resolved, and Online Booking is fully operational.
Posted Sep 23, 2026 - 00:20 BST

Update

We are continuing to investigate this issue.
Posted Sep 22, 2026 - 23:50 BST

Investigating

We are aware of Online Booking 2FA confirmation codes not sending via email, and are actively investigating. Patients can still receive 2FA codes via SMS.
Posted Sep 22, 2026 - 22:44 BST
This incident affected: Online Booking.