All Systems Operational

Uptime over the past 90 days. View historical uptime.
EXACT Core Operational
90 days ago
100.0 % uptime
Today
EXACT API Operational
90 days ago
83.84 % uptime
Today
Patient SMS Communication Operational
90 days ago
99.98 % uptime
Today
Online Booking Operational
90 days ago
99.96 % uptime
Today
Claims and Payments Operational
90 days ago
99.9 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 14, 2025

No incidents reported today.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025

No incidents reported.

Dec 10, 2025
SOE Connect
Resolved - This incident has been resolved.
Dec 10, 15:12 GMT
Monitoring - The Fix has been implemented, and we are seeing success from sites after restarting their exact. Please log out of EXACT and log back in, and test the affected services.
Dec 10, 11:15 GMT
Identified - We have identified the root cause of the issue, and we are in the process of implementing a fix.
Dec 10, 11:01 GMT
Investigating - We are currently investigating an issue with SOE Connect affecting all sites.
This may impact services in EXACT, including integrated payments (Dojo, Paymentsense, and Worldpay) as well as Prior Approvals for NHS Scotland.

In the meantime, please follow our guide on setting your payment terminals to Stand-Alone Mode, so you can manually enter payments into EXACT if required. https://help.softwareofexcellence.com/hc/en-gb/articles/360061593331-Setting-the-Paymentsense-Dojo-Terminal-to-Stand-Alone
Dec 10, 09:49 GMT
Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025
Clinipad Issue
Resolved - The fixed version of the Clinipad App is now available on the Apple App Store (V2.3.1)

If you were experiencing issues with your Clinipads, please update or reinstall the app to resolve.

If this does not resolve your issue, please contact our support team through Live Chat.
Dec 4, 10:43 GMT
Update - The Clinipad App has been removed from the Apple App Store while we test a new fix.

Clinipad will be made available in the App Store again once testing has been completed.
Dec 3, 09:57 GMT
Identified - We are currently receiving reports from EXACT customers that the CliniPad app is crashing on Apple/iOS devices.
Our teams are actively investigating the issue with the group responsible for CliniPad updates and are working towards a resolution.
In the meantime, some sites have reported success after updating their iPads to iOS 26 (or the latest version available to you).
If this does not resolve the issue, please continue to monitor this page for further updates.
Dec 2, 12:58 GMT
Dec 3, 2025
Dec 2, 2025
Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

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